How do I reset a Caregiver's HHAeXchange+ Mobile App password?

To reset a Mobile App password for a caregiver: 

 

1. 1. Go to Admin > Mobile User Management+ to search for and select the caregiver.

2. 2. Once the caregiver is located, click Reset on the far-right side of the row (under the Password column).

3. 3. The system issues an email or text message to the caregiver, with instructions on resetting their password.