System Introduction

Overview

The HHAeXchange (HHAX) Enterprise system is the all-encompassing platform offering a complete suite of functions and features facilitating the Homecare exchange process that connects Providers, Payers, Patients, and Caregivers under one umbrella.

 

With HHAeXchange, Agencies can manage their business in a fully integrated solution, including the ability to:

  • Manage Agency demographics and system settings.

  • Perform Patient intake functionality.

  • Enter Caregiver data.

  • Schedule Patient and Caregiver visits.

  • Confirm visits using Electronic Visit Verification (EVV) through one of the three approved methods: landline phone Interactive Voice Response (IVR), caregiver mobile application enabled by a Global Positioning System (GPS), or Alternative Device.

  • Invoice, bill, and track the use of authorizations.

 

This category provides a high-level overview of the basic components and user interface of the Provider Portal, including:

  • how to Log In to the system,

  • navigation of the system,

  • HHAX nomenclature and keyword configuration, and

  • access to documentation and resources through the Support Center.

 

Please direct any questions, thoughts, or concerns regarding the content herein to

HHAeXchange Client Support.

 

Refer to the HHAX Terms and Definitions Table for the basic terms used throughout the application and documentation.