System Login and User Interface

All HHAX platforms are web-based applications that require an internet connection to access the system. Any disruptions to internet service ends a user’s session, as the HHAX Enterprise platform does not support an offline mode. If the system does not detect any activity for 15 minutes, the user is logged off for security purposes. Refer to the 15-Minute System Session Timeout section for details.

You can access the HHAX system by completing the steps in the following table.

Step	Action
1	Open your internet browser (e.g., Google Chrome) and navigate to https://hhaexchange.com.
2	On the HHAX home page, click Login. HHAeXchange.com
3	On the Client Login page, enter your user credentials and click Log In. Client Login Window Note: Click Forgot Password? and follow the system prompts to reset your password. Refer to the Self Service Password Reset topic for further details.

Step

Action

Open your internet browser (e.g., Google Chrome) and navigate to https://hhaexchange.com.

On the HHAX home page, click Login.

At top right, the Login link displays to the right of the Request a Demo button on the HHAeXchange homepage.

HHAeXchange.com

On the Client Login page, enter your user credentials and click Log In.

On the Client Login page, the Username and Password fields display. The Log In button displays at bottom.

Client Login Window

Note: Click Forgot Password? and follow the system prompts to reset your password.

Refer to the Self Service Password Reset topic for further details.

Step	Action
4	Users who have access to multiple Portals are prompted to select the portal they want to access. Selecting a Portal
5	After you log in, the the Home page displays several tabs that act as internal communication tools for users with the corresponding permissions. The User Profile Menu is located at the top right of the Navigation Panel. It provides access to alerts, support options, and the logout function. Home, Navigation Panel, and User Profile Menu The Navigation Panel is permanently located at the top of the screen to allow for easy navigation between modules and access to HHAX support.

Step

Action

Users who have access to multiple Portals are prompted to select the portal they want to access.

On the Client Login page, the Portals field displays a dropdown containing two portal options.

Selecting a Portal

After you log in, the the Home page displays several tabs that act as internal communication tools for users with the corresponding permissions.

The User Profile Menu is located at the top right of the Navigation Panel. It provides access to alerts, support options, and the logout function.

Home, Navigation Panel, and User Profile Menu

The Navigation Panel is permanently located at the top of the screen to allow for easy navigation between modules and access to HHAX support.

Step	Action
6	To log out of the system, click the User Profile Menu on the top right corner, then click Logout. Logout Option

Privacy and Confidentiality Acknowledgement Requirements

Some users may be required to acknowledge a Privacy and Confidentiality statement before accessing the HHAX system. Click Continue to acknowledge the statement and proceed to the home page.

In the image, the Privacy and Confidentiality Acknowledgement displays underneath the Important Notification title. The Continue button displays at bottom.

Privacy and Confidentiality Acknowledgment

Note: This setting can be adjusted by HHAX System Administration at an Office level for Providers who have multiple offices. Contact the HHAX Support Team for assistance.