Overlapping Shifts

The Overlapping Shifts validation flags visits with overlapping confirmations. This issue may be caused by either Shift Overlapping or Caregiver Overlapping, defined as follows: 

 

A Shift Overlapping occurs when a single Patient has shifts with different Caregivers who have overlapping confirmations. This typically happens during the Caregiver transition in “split shift” cases.

 

For example, Patient Benjamin Franklin is scheduled from 0800 to 1000 for shift 1, and from 1000 to 1200 for shift 2. The Caregiver on shift 2 places her call ten minutes before the Caregiver on shift 1 places her call, creating the overlap.

 

On the Pre-Billing Review page, Shift Overlapping problems display at the rightmost Problems column for corresponding visits.

Visit held at Prebilling: Shift Overlapping

 

In the case of a Caregiver Overlapping, a single Caregiver has shifts that overlap, usually occurring with “linked cases” where the Caregiver is working for multiple individuals in the same location (scheduled back-to-back).

 

For example, Caregiver Jan Taylor is scheduled for Patient 1 from 1500 to 1700, then with Patient 2 from 1700 to 2000. Her confirmations overlap by ten minutes.

 

On the Pre-Billing Review page, Caregiver Overlapping problems display at the rightmost Problems column for corresponding visits.

Visit held at Prebilling: Caregiver Overlapping

Both validation issues may be corrected by completing the following steps.

 

Step

Action

1

On the Prebilling page, click the Edit icon to open the visit details.

2

On the Visit Info tab, manually adjust the Confirmed Times to eliminate the overlap.

 

In the Visit Info tab, the confirmed Visit End Time can be adjusted to resolve validation issues in the available fields.

Visit Info Tab