Getting Started with HHAeXchange
Welcome to HHAeXchange! On this page, we’ve rounded up the most helpful resources for new users just getting started with the HHAeXchange portal.
Getting Started Checklist
You have your HHAeXchange login credentials and are ready to get started – now what? We’ve created a checklist of the first steps you should take to set your agency up for success.
Frequently Asked Questions
See a list of the most Frequently Asked Questions from Provider Portal users for the Texas Health and Human Services Commission (HHSC) EVV Implementation.
For an explanation of the HHAeXchange billing process, see Let's Bill in HHAeXchange.
To be sure you've completed all necessary measures to prevent billing holds and delays, see Master Billing in HHAeXchange with 6 Essential Claim Submission Steps.
Below is a list of short how-to videos to answer the most common questions from new users.
Trouble logging in? View these troubleshooting steps. User Locked Out
I have a Patient who receives the same service on a regular basis. How do I create a Master Week? Master Week
Where do I find my Patients and where are their Authorizations? Patients and Authorizations
Getting Started with Alternative Device (FOB)
If your Caregivers use an alternative device (FOB) to clock in and out of visits at the Patient's home, view these resources to help you activate and your Caregivers operate the alternative device (FOB).
How-To Guide: Activating and deactivating alternative devices (FOB)
How-To Guide: Activating and deactivating alternative devices (FOB) - Spanish
Getting Started Guide for Caregivers