Agency Configuration

 

Not all Agencies use the same terminology. The following basic definitions of HHAX System key terms are applicable throughout the online help:

Definition

  • Patient - Member, Consumer, or Recipient. The Patient is the person receiving services.

  • Caregiver - Aide, Homecare Aide, Homecare Worker, or Worker. The Caregiver is the person providing services.

  • Provider - Agency, Employer, or organization coordinating services.

  • Payer - Managed Care Organization (MCO), Contract, or HHS. The Payer is the organization placing Patients with Providers.

  • HHAX - Acronym for HHAeXchange.

 

The following Mobile App features and functions are configured by Agency/Office:

 

  • Awake/Alert Status

  • Caregiver Compliance

  • Community Visits

  • Consecutive Shifts

  • Daily Variable Visits

  • Electronic Visit Verification - GPS or Security Token

  • My Availability

  • Non-EVV Services

  • Offline Functions

  • Open Shifts

  • Patient Signature Required

  • Refused Duty Reason Required

  • Skip Patient Signature Allowed

  • Third-Party Terms

  • Timesheets Required

  • Two-Factor Authentication

  • Two-Way Mobile Chat - Chat and Topics

  • Visit Details - Plan Of Care, Value Based Care, Medications, Notes

  • Visit Edit Tolerance Days

 

If you require one of these features or functions, the Agency must enable it. Contact the Agency for assistance.