Reset Password

 

To reset your Mobile App password,

 

1. From the Login page, tap Forgot Password?

2. On the Forgot Password page, type the Email address associated with the account.

3. Select that you want HHAX to send you a Password Reset Code or that you have an existing active Password Reset Code you haven't used yet. Tap Continue.

   

   Forgot Password

4. If you requested HHAX to send you a Password Reset Code, check your email account for the HHAX email message containing a unique six-digit numeric code.

5. On the next Forgot Password page, when prompted to Enter Code, type the six-digit numeric Password Reset Code and tap Submit.

   

   Enter Code

6. When the Set New Password page is displayed, type and confirm your new password and tap Save.

   

   Set New Password page

 

Account Locked

After 10 failed login attempts, you are locked out of the Mobile App. A message advises you to use the Forgot Password? function (described above) to reset your password.