Provider Portal Resource Page
The Provider Portal Resource Page provides a concentrated list of videos and documentation specific to Portal Providers, to include Process Guides, Job Aids, and supporting videos.
Access the HHAeXchange Learning Management System (LMS) for online self-paced training. For issues accessing the LMS, submit a request via the Client Support Portal.
For further assistance, please email our Client Support Team at Support@hhaexchange.com.
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Process Guides
Provides full details and instructions of a particular system functionality
Patient Placement & Management
Communications (Linked Contracts)
Job Aids
Concentrated instructions of a specific function
EVV Provider Resources (includes links to EVV documentation and videos for Caregivers)
EVV Phone Instructions (Spanish)
Automatic Creation of Schedules
Mobile App Clock In/Out - Linked and Mutual Patients
Creating a New Patient and TEMP Authorization
Videos
All available HHAX supporting videos. Click a link to play the video in a separate browser tab.
HHAeXchange Management
HHAeXchange Patient Management (17:07)
HHAeXchange Communication and Notes (11:49)
HHAeXchange Caregiver Management (6:59)
Scheduling and Visit Management
HHAeXchange Schedule Management (14:18)
HHAeXchange Visit Maintenace (EVV) (18:42)
HHAeXchange Quck Visit Entry (13:59)
HHAeXchange Call Dashboard (24:26)
Billing Processes
HHAeXchange Billing Processes Invoices and Claims (10:54)
HHAeXchange Billing Review (8:31)
EDI Integration
HHAeXchange EDI Onboarding Process (11:27)
HHAeXchange EDI Post Integration (14:31)